Car Dealership Mobile App by Mobile Einstein Empowers L.A.N.D Auto Group to Increase Service ROs and Customer Retention
Ottawa, Ontario – March 6, 2018 – Mobile Einstein announced today a partnership with L.A.N.D Auto Group to launch car dealership mobile app & geo-fencing solution for their Lacombe Ford and Drayton Valley Ford dealerships.
“We had an app with another developer for the last few years and loved the concept of a dealership app to communicate with our customers effectively. However, as a forward-thinking group, we are always trying to improve and stay open to other opportunities,” said Kelsey Bilyk, Marketing Director, L.A.N.D Auto Group. “When Mobile-Einstein reached out with their product it was a no-brainer to make the switch. The design and user interface is sleek, easy to use and we can seamlessly make real-time updates and changes in house. But more importantly it will serve our customers better by integrating current manufacturer apps within our own dealership app; it’s a one-stop-spot for everything vehicle on your phone. By directly connecting through our customers’ smartphones, we’re delivering engaging experiences for every customer we serve in a meaningful way that improves their ownership experience. Plus, the price is very affordable and we feel the product developed and offered by Mobile-Einstein is best in the industry.”
“L.A.N.D Auto Group is among the leaders at the forefront of embracing geo-fencing and a car dealership mobile app to enhance their customer experience,” said Tony della Busa, President & CEO, Mobile Einstein. “In a connected, service-driven auto industry, ‘mobile customer engagement’ — the ability to attract, acquire, nurture, retain and grow long-term customer relationships – is the key to growth. We’re excited to work with L.A.N.D Auto Group and take their growth to the next level.”
Car Dealership Mobile App Retains Customers Throughout Their Vehicle Ownership Cycle
Mobile Einstein empowers auto groups and dealerships to acquire and retain customers throughout their vehicle ownership cycle by providing a personal value-added service via the customers’ smartphone. The Mobile-Einstein hosted service gives dealerships a competitive advantage by leveraging location-based mobile technology to enable sales and service staff to send captivating notifications to customers and shoppers’ smartphones based on proximity to the dealership property, as well as, their competitors’ property. Integrated with the dealers’ existing inventory and service system, key features and benefits include:
- Schedule Service – enable clients to easily book a service appointment. Increase number of appointments with mobile service reminders.
- Vehicle Inventory – sell more inventory, services, leases, lease renewals, maintenance, accessories, parts, body shop and rental services.
- Mobile Offers – increase customer spend on services, inventory and accessories with compelling coupons i.e. oil change, brake service, tune up, etc.
- Loyalty Rewards – be more competitive and improve customer retention by rewarding customers for frequent purchases i.e. oil changes, maintenance.
- Push Notifications – drive customer action by sending geo-targeted alerts directly to your customer’s mobile device i.e. specials, new inventory, referrals, service reminder, events, etc.
- Geo-Fencing Notifications – stay top of mind by launching targeted digital campaigns to alert customers and shoppers when they drive by your location and your competitors’ lot i.e. specials, new inventory, events, etc.
- Live Chat – integrate your existing live chat service to convert more service and sales opportunities
- Roadside Assistance – improve customer satisfaction with a one-touch roadside assistance call button.
- Financing – increase the number of applicants by enabling potential clients to inquire and apply for car loan or lease via easy to use application form.
- Online Reviews – increase referrals and reviews by digitally prompting happy and loyal customers to leave a review i.e. Google Reviews, Facebook, Dealerrater, etc.
- Analytics – detailed reports on user downloads, user activity, mobile offer redemption, and loyalty program, etc.
- Dealer Web Communications Portal – web-based management system allows dealer admin to update app, manage content and graphics, and schedule push notifications, geo-fence, mobile offers and loyalty programs, all in real time.
About Mobile Einstein Car Dealership Mobile App
Mobile Einstein delivers car dealership mobile app & geo-fencing solutions for auto groups. Leveraging customers and shoppers smartphones, the car dealership mobile app gives dealers the power to increase auto & service sales, improve loyalty & referrals, and increase repeat visits. Your App Genius™ –– www.mobileinstein.com
Mobileinstein, the Mobileinstein logo, the Mobileinstein M, and Your App Genius are registered trademarks of Mobileinstein Software Inc. Car dealership mobile app; All other trademarks are the property of their respective owners.